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FAQs





Where can I find Share Certificate (CD) rates?

At the top right of your screen, hover over the “Accounts” tab and click “Share Certificate Rates” to view current rates. However, rates are subject to change at any time and likely to change at the first of each month.


How do I join Jefferson Financial Federal Credit Union?
Once you've decided that you want to take advantage of the products and services provided by Jefferson Financial, you have two ways to join! You can either join online by simply filling out the membership application, or stop by any one of the branch locations.

To join online, click the “Join Today” tab under the image on this page. You will be asked for your information and to make a $10 initial deposit into your primary savings account. Half of that initial deposit is for your “share” or ownership in the Credit Union, and the other half is a one-time membership fee.

Once your membership is approved, you can take advantage of all of the products and services Jefferson Financial has to offer.


What is the difference between a credit union and a bank?
Unlike banks, credit unions are not-for-profit and member-owned; therefore we are able to return our profits to our members in the form of lower loan rates, higher dividend rates, and more free products and services. Any revenue is used to improve products and services of our membership.

While credit unions do not have shareholders, we are governed by a volunteer Board of Directors, which consists of Credit Union members who are elected by Credit Union members. The Board of Directors establishes and revises Credit Union policies; sets dividend and loan rates; and directs certain operations. The Board of Directors is also tasked with appointing and working with the management team to ensure members are provided with a safe, convenient institution at which to save and borrow at reasonable rates.


Who can join a credit union?
Credit Unions exist to serve a group of people with a specific commonality, such as residency in a particular geographic region or having the same employer, profession, religion, etc., also known as Business Partners or Select Employee Groups (SEGs). The group(s) of people served by a Credit Union are known as its “field of membership”. 



How can I access my account(s) without visiting a branch?
There are several ways to view your account(s) for free.

Check balances, review account history, transfer funds between accounts and much more with the following services:


What is a Credit Union Service Center/Co-Op Location?
A Credit Union Service Center further enhances the credit union experience allowing members to conduct business at Credit Unions other than their own. As a Jefferson Financial member, you are able to make deposits and withdrawals in person and free of charge at thousands of credit union location worldwide. There are currently more than 5,000 shared branches/service centers worldwide.


Why don't I get my cancelled checks back?
You can view your cancelled checks through our online and mobile banking platforms. Offering digital rather than paper returning of cancelled checks allows us to return those savings to our members in the form of other discounted or free products and services. However, paper copies of cancelled checks are available for a minimal fee.


How do I change my mailing address?
You may change your address by visiting a branch, submitting your request via fax with signature to 504.736.3647, or through Online and Mobile Banking.


Are savings deposits insured?
Yes. All savings accounts are insured up to $250,000 by the NCUA, the National Credit Union Administration, an agency of the U.S. federal government. The NCUA is similar to that of the FDIC, which insures banking institutions.