Careers
Join our team
As a rapidly growing financial institution, Jefferson Financial is always on the lookout for new talent to help better serve our members. If you see yourself in one of the positions listed below, please email your resume and cover letter to employment@jeffersonfinancial.org or fax your resume to Human Resources at 225-963-5321. Please include the position and location with your submission.
We appreciate your interest!
Operations
Lending
Accounting
Information Tech
Marketing
Position: ATM/ITM Coordinator
Details
Jefferson Financial FCU is seeking a full-time ATM/ITM Coordinator in Metairie. This position is responsible for the oversight and management of the ATM/ITM fleet at Jefferson Financial FCU.
Duties/Responsibilities
- Serve as the subject matter expert and provide direction and assistance for specific functions of the ATM and ITMs.
- Assist branch managers with self-replenishments.
- Maintain and update departmental procedures, machine replenishment and machine balancing procedures; ensuring compliance with applicable laws/regulations.
- Research and resolve escalated member issues reported by branch staff.
- Identify opportunities for process improvement, present ideas to teammates and management, and implement changes.
- Act as a liaison with accounting for reconciling purposes.
- Provides administrative and project support to the department management.
- Manage reallocation and/or replacements of ATM/ITMs.
- Conducts on-site training of branch staff when necessary.
- Management of the ATM/ITM hardware and software inventory for all owned, leased and branded ATMs.
- Responsible for the Active Teller Software; ensuring software and hardware are up to date and functioning.
- Assist in armored courier management including confirming cash deliveries and pickups, opening service requests for replenishments and check deposit pulls, following up on open service requests and escalating overdue service requests, as well as research notifications of machine shortages.
- Review event notifications from all machines; assisting in the dispatch of appropriate service vendors.
- Review Inspections performed by servicing vendors.
- Track ATM performance and conduct quarterly reviews with vendors to improve service quality.
- Monitor 1st and 2nd Line service tickets and ensure that they are performed within the allotted maintenance agreement.
- Manage service vendor relationships to ensure billing is in line with contracts and service performed on the machines. This will include type of service, estimated resolution times, billing status and detailed service resolutions.
- Responsible for testing ATM/ITM after enhancements/upgrades.
- Responsible for coordinating ATM installs and de-installs with various vendors.
Requirements
- Bachelor’s degree in Business or related discipline, or equivalent work experience required.
- Three years of experience in credit union operations or ATM industry experience is required.
- Knowledge of Hyosung Machines and Moniview software is preferred.
- Experience using service ticket applications is preferred, as well as the ability to multitask between multiple tools and systems.
- Must have strong technical skills using Microsoft Office software products. Intermediate level Excel skills preferred.
- Must have strong problem-solving skills, strong attention to detail and be a motivated, self-starter requiring minimal supervision and prioritize work effectively.
- Able to plan, develop and organize professional schedule to achieve goals within or ahead of established time frames.
- Able to effectively express self, using language and grammar in a professional manner, and respond to common inquiries from internal and external customers.
Position: Teller
Details:
Jefferson Financial FCU is seeking a full-time teller for our Gretna location. This person will perform a range of financial services including processing all financial transactions and opening accounts.
Duties/Responsibilities
- Greet members in a professional and courteous manner.
- Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Prepares and scans checks for deposit.
- Provides members with account status, including current balances and loan payoffs.
- Balances teller drawer at the end of the day.
- Examines checks for endorsements and negotiability.
- Sells money orders and official checks and balances them accordingly at the end of the day.
- Provides information for other credit union services and assists members with their completion.
Qualified applicants must have a high school diploma and customer service/cash handling experience, preferably at a financial institution.
Position: Teller
Details:
Jefferson Financial FCU is seeking a full-time teller for our Metairie location. This person will perform a range of financial services including processing all financial transactions and opening accounts.
Duties/Responsibilities
- Greet members in a professional and courteous manner.
- Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Prepares and scans checks for deposit.
- Provides members with account status, including current balances and loan payoffs.
- Balances teller drawer at the end of the day.
- Examines checks for endorsements and negotiability.
- Sells money orders and official checks and balances them accordingly at the end of the day.
- Provides information for other credit union services and assists members with their completion.
Qualified applicants must have a high school diploma and customer service/cash handling experience, preferably at a financial institution.
Position: Teller
Details:
Jefferson Financial FCU is seeking a full-time teller for our Marrero location. This person will perform a range of financial services including processing all financial transactions and opening accounts.
Duties/Responsibilities
- Greet members in a professional and courteous manner.
- Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Prepares and scans checks for deposit.
- Provides members with account status, including current balances and loan payoffs.
- Balances teller drawer at the end of the day.
- Examines checks for endorsements and negotiability.
- Sells money orders and official checks and balances them accordingly at the end of the day.
- Provides information for other credit union services and assists members with their completion.
Qualified applicants must have a high school diploma and customer service/cash handling experience, preferably at a financial institution.
Position: Ops Support ODP/Recovery Specialist I
Details:
Jefferson Financial FCU is seeking a full-time ODP and Recovery Specialist I for our Metairie location. This position is responsible for conducting daily tasks related to the Overdraft Privilege Program (ODP) and negative share accounts and answering basic questions internally and externally regarding the ODP and negative shares at the credit union.
Duties/Responsibilities
- Send letters and disclosures as appropriate for the program.
- Make counseling phone calls to heavy users of ODP limits.
- Monitor activity on accounts for abuse of program and revoke privilege.
- Make negative account calls.
- Prepare accounts to be charged off and process charge off accounts when approved by the Board of Directors.
- Review and process recoveries on charged off accounts.
- Report accounts for collection.
- Review daily exception reports.
- Process daily files to vendor databases.
- Balance assigned GLs daily and resolve any discrepancies.
- Keep abreast of current trends and regulations.
Skills and Knowledge
- Knowledge and ability to operate a Personal Computer and PC applications.
- Interpersonal skills necessary to communicate effectively and tactfully with others.
- Ability to work with others in a team environment.
- Ability to collect and analyze data.
Qualified applicants must have a high school diploma and a minimum of 2 years’ experience in a financial institution, preferably at a credit union.
Position: Teller
Details:
Jefferson Financial FCU is seeking a full-time teller for our Luling location. This person will perform a range of financial services including processing all financial transactions and opening accounts. The branch hours are 8:00 am - 4:00 pm M-F and 9:00 am - 1:00 pm on Saturday.
Duties/Responsibilities
- Greet members in a professional and courteous manner.
- Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Prepares and scans checks for deposit.
- Provides members with account status, including current balances and loan payoffs.
- Balances teller drawer at the end of the day.
- Examines checks for endorsements and negotiability.
- Sells money orders and official checks and balances them accordingly at the end of the day.
- Provides information for other credit union services and assists members with their completion.
Qualified applicants must have a high school diploma and customer service/cash handling experience, preferably at a financial institution.
Position: Mortgage Loan Officer
Details:
Jefferson Financial FCU has an opening for an experienced Mortgage Loan Officer (MLO) in Metairie.
Essential Duties/Responsibilities
- Advise our members on loan products by examining applications, obtaining and evaluating credit reports and supporting documentation, and pre-qualifying for credit-worthiness.
- Provide guidance and information relevant to each program the borrower is qualified for; effectively communicate the terms of each product.
- Coordinate with loan processing team to make sure all documents are compliant and sent out in a timely manner.
- Underwriting and processing of all loans are in-house. E-signatures used for initial documentation.
Qualified applicants must have a college degree or equivalent, 2 years mortgage lending experience and must be eligible to be registered in the Nationwide Mortgage Licensing System (NMLS).
The compensation for this position is Salary plus Commission.
Position: Commercial Loan Officer
Details:
Jefferson Financial FCU is seeking a full-time Commercial Loan Officer in Metairie. This position will provide information on credit union products and services to current and potential business members according to all credit union policies and procedures and Federal and State rules and regulations; develop and enhance the business loan portfolio; provide input to the Commercial Lending Director on potential new products and/or trends in the industry; prepare or coordinate documentation and forms; and work closely with the underwriters and Business Loan Committee.
Essential Functions and Responsibilities
- Develop and maintain effective sales and marketing efforts on an existing portfolio to maximize Business and Commercial Loan growth, deposit growth and sales of peripheral products to help our members succeed in business.
- Provide proactive advice to our Business Members that offers tailored solutions to meet their financial needs.
- Differentiate between credit union and competitor products and services in terms of member needs.
- Proactively build relationships with existing and future members.
- Personally maintain a high profile and professional image in the business and social communities.
- Gather background information on members applying for business loans by interviewing applicants and obtaining credit bureau reports. Handle loans of complexity, value and risk.
- Interview members requesting refinancing or rewrites of existing business loans and/or request for new business loans.
- Assist members with the application process in person, on the phone, or electronically to ensure completeness of information.
- Verify debt, estimate monthly payments for any outstanding debts not listed and add them to the calculations.
- Calculate debt-to-income ratios on the loan applicants both secured and unsecured. Calculate DSC (debt service coverage).
- Ensure that sound analysis and lending procedures are followed. Act in compliance with the credit union’s Business Lending policy at all times.
- Professionally explain reasons for denial and offer solutions to and explore other options to benefit the member.
- Verify the accuracy of terms for disbursal of loan funds once approved..
- Develop and implement new products and services as well as cross-selling of all credit union products.
- Build and sustain effective working relationships with staff, members and community.
Qualified applicants must have a Bachelor’s Degree and/or a minimum of five years of progressive lending and commercial lending experience and exceptional communication, interpersonal and organizational skills.
Details:
Jefferson Financial FCU is seeking a full-time ACH Specialist in Metairie. This position maintains, processes, and ensures regulatory compliance with the Credit Union’s ACH transaction processing.
Duties/Responsibilities
- Customer Service: This position is responsible to comply with the policies and procedures of the credit union in performing all responsibilities associated with processing ACH/Wire/Share Draft functions, balancing and maintaining associated general ledger accounts, and ensuring that actions performed therein comply with all regulatory rules and guidelines.
- Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
- Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.
- Accurate processing of ACH/Wire/Share Draft files by resolving exception items, the maintenance of the check image review, reposts, and returns.
- Expected to support cross-training activities to strengthen the department knowledge and offer guidance for organization training efforts.
- Respond to all levels of internal inquiries, including those having full breadth of complexity and requiring analytical interpretation regarding Share Draft, ACH and Wire transactions and processing activities in a friendly, professional, and service oriented manner.
- Will be responsible for advanced departmental tracking and reporting requirements.
- Ensure that departmental policies and procedures are consistently met.
- Will provide guidance and support for ACH regulatory compliance and risk mitigation strategies.
- Support process improvement initiatives and departmental activities as assigned.
- Develops a more in-depth understanding of the ACH function including training and basic understanding of ACH Origination and/or ACH Receiving. Develops a solid understanding of the NACHA rules and regulations.
Qualified applicants must have a high school diploma or higher, an Accredited ACH Professional (AAP) certification and 1-5 years of similar or related experience, preferably at a financial institution.