Careers

Position: Teller

Position: ATM/ITM Coordinator

Jefferson Financial FCU is seeking a full-time ATM/ITM Coordinator in Metairie.  This position is responsible for the oversight and management of the ATM/ITM fleet at Jefferson Financial FCU.

Duties/Responsibilities

• Serve as the subject matter expert and provide direction and assistance for specific functions of the ATM and ITMs.
• Assist branch managers with self-replenishments.
• Maintain and update departmental procedures, machine replenishment and machine balancing procedures; ensuring compliance with applicable laws/regulations. 
• Research and resolve escalated member issues reported by branch staff.
• Identify opportunities for process improvement, present ideas to teammates and management, and implement changes.
• Act as a liaison with accounting for reconciling purposes.
• Provides administrative and project support to the department management.
• Manage reallocation and/or replacements of ATM/ITMs.
• Conducts on-site training of branch staff when necessary.
• Management of the ATM/ITM hardware and software inventory for all owned, leased and branded ATMs.
• Responsible for the Active Teller Software; ensuring software and hardware are up to date and functioning.
• Assist in armored courier management including confirming cash deliveries and pickups, opening service requests for replenishments and check deposit pulls, following up on open service requests and escalating overdue service requests, as well as research notifications of machine shortages.   
• Review event notifications from all machines; assisting in the dispatch of appropriate service vendors.
• Review Inspections performed by servicing vendors.
• Track ATM performance and conduct quarterly reviews with vendors to improve service quality.
• Monitor 1^st and 2^nd Line service tickets and ensure that they are performed within the allotted maintenance agreement.
• Manage service vendor relationships to ensure billing is in line with contracts and service performed on the machines. This will include type of service, estimated resolution times, billing status and detailed service resolutions. 
• Responsible for testing ATM/ITM after enhancements/upgrades.
• Responsible for coordinating ATM installs and de-installs with various vendors.

Requirements

• Bachelor’s degree in Business or related discipline, or equivalent work experience required.
• Three years of experience in credit union operations or ATM industry experience is required.
• Knowledge of Hyosung Machines and Moniview software is preferred.
• Experience using service ticket applications is preferred, as well as the ability to multitask between multiple tools and systems.
• Must have strong technical skills using Microsoft Office software products. Intermediate level Excel skills preferred. 
• Must have strong problem-solving skills, strong attention to detail and be a motivated, self-starter requiring minimal supervision and prioritize work effectively.
• Able to plan, develop and organize professional schedule to achieve goals within or ahead of established time frames.
• Able to effectively express self, using language and grammar in a professional manner, and respond to common inquiries from internal and external customers.