Careers
Join our team
As a rapidly growing financial institution, Jefferson Financial is always on the lookout for new talent to help better serve our members. If you see yourself in one of the positions listed below, please email your resume and cover letter to employment@jeffersonfinancial.org or fax your resume to Human Resources at 225-963-5321. Please include the position and location with your submission.
We appreciate your interest!
Operations
Lending
Accounting
Information Tech
Marketing
Details
Jefferson Financial FCU is seeking a full-time ATM/ITM Coordinator in Metairie. This position is responsible for the oversight and management of the ATM/ITM fleet at Jefferson Financial FCU.
Duties/Responsibilities
- Serve as the subject matter expert and provide direction and assistance for specific functions of the ATM and ITMs.
- Assist branch managers with self-replenishments.
- Maintain and update departmental procedures, machine replenishment and machine balancing procedures; ensuring compliance with applicable laws/regulations.
- Research and resolve escalated member issues reported by branch staff.
- Identify opportunities for process improvement, present ideas to teammates and management, and implement changes.
- Act as a liaison with accounting for reconciling purposes.
- Provides administrative and project support to the department management.
- Manage reallocation and/or replacements of ATM/ITMs.
- Conducts on-site training of branch staff when necessary.
- Management of the ATM/ITM hardware and software inventory for all owned, leased and branded ATMs.
- Responsible for the Active Teller Software; ensuring software and hardware are up to date and functioning.
- Assist in armored courier management including confirming cash deliveries and pickups, opening service requests for replenishments and check deposit pulls, following up on open service requests and escalating overdue service requests, as well as research notifications of machine shortages.
- Review event notifications from all machines; assisting in the dispatch of appropriate service vendors.
- Review Inspections performed by servicing vendors.
- Track ATM performance and conduct quarterly reviews with vendors to improve service quality.
- Monitor 1st and 2nd Line service tickets and ensure that they are performed within the allotted maintenance agreement.
- Manage service vendor relationships to ensure billing is in line with contracts and service performed on the machines. This will include type of service, estimated resolution times, billing status and detailed service resolutions.
- Responsible for testing ATM/ITM after enhancements/upgrades.
- Responsible for coordinating ATM installs and de-installs with various vendors.
Requirements
- Bachelor’s degree in Business or related discipline, or equivalent work experience required.
- Three years of experience in credit union operations or ATM industry experience is required.
- Knowledge of Hyosung Machines and Moniview software is preferred.
- Experience using service ticket applications is preferred, as well as the ability to multitask between multiple tools and systems.
- Must have strong technical skills using Microsoft Office software products. Intermediate level Excel skills preferred.
- Must have strong problem-solving skills, strong attention to detail and be a motivated, self-starter requiring minimal supervision and prioritize work effectively.
- Able to plan, develop and organize professional schedule to achieve goals within or ahead of established time frames.
- Able to effectively express self, using language and grammar in a professional manner, and respond to common inquiries from internal and external customers.
Details:
Jefferson Financial FCU is seeking a full-time teller for our Metairie location. This person will perform a range of financial services including processing all financial transactions and opening accounts.
Duties/Responsibilities
- Greet members in a professional and courteous manner.
- Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Prepares and scans checks for deposit.
- Provides members with account status, including current balances and loan payoffs.
- Balances teller drawer at the end of the day.
- Examines checks for endorsements and negotiability.
- Sells money orders and official checks and balances them accordingly at the end of the day.
- Provides information for other credit union services and assists members with their completion.
Qualified applicants must have a high school diploma and customer service/cash handling experience, preferably at a financial institution.
Position: Teller
Details:
Jefferson Financial FCU is seeking a part-time teller for our Luling location. This person will perform a range of financial services including processing all financial transactions and opening accounts and will be scheduled to work up to 29 hours per week which includes every Saturday at a designated location from 9:00 am - 1:00 pm.
Duties/Responsibilities
- Greet members in a professional and courteous manner.
- Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Prepares and scans checks for deposit.
- Provides members with account status, including current balances and loan payoffs.
- Balances teller drawer at the end of the day.
- Examines checks for endorsements and negotiability.
- Sells money orders and official checks and balances them accordingly at the end of the day.
- Provides information for other credit union services and assists members with their completion.
Qualified applicants must have a high school diploma and customer service/cash handling experience, preferably at a financial institution.
Details:
Jefferson Financial FCU is seeking a full-time teller for our Harvey location. This person will perform a range of financial services including processing all financial transactions and opening accounts.
Duties/Responsibilities
- Greet members in a professional and courteous manner.
- Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Prepares and scans checks for deposit.
- Provides members with account status, including current balances and loan payoffs.
- Balances teller drawer at the end of the day.
- Examines checks for endorsements and negotiability.
- Sells money orders and official checks and balances them accordingly at the end of the day.
- Provides information for other credit union services and assists members with their completion.
Qualified applicants must have a high school diploma and customer service/cash handling experience, preferably at a financial institution.
Details:
Jefferson Financial FCU is seeking a full-time Specialized Accounts Representative I for the Metairie location.
Duties/Responsibilities
- Review and process all general membership death claims including payable on death claims.
- Review and process all legal documents (succession, judgment of possession, power of attorney, trusts, curatorship, etc.) presented to the Credit Union once recommendation is received by legal.
- Assist branch staff with legal recommendations (adding/revoking power of attorney, closing deceased accounts, opening trust accounts, converting existing general memberships to curatorships, etc.).
- Research and process all subpoenas and garnishments, including child support garnishments received.
- Research and process all IRS, LDR and ADR tax levies received.
- Respond to all specialized accounts emails, service events and secured messages.
- Review all affidavits and other notarized documents for completion.
- Verify and audit death dates added to the core.
- Review payable on deaths added or changed in core.
- Review that ChexSystems is ran on all members associated with checking accounts per Credit Union procedures.
- Review and process dormant account activity report daily and mail correspondence to members.
- Input finding for policies and procedures not followed by Operations.
- Assist branch staff with UTMAs, representative payees, trusts, POAs, curatorships, deceased accounts, etc.
- Back up for IRAs and business accounts, as needed.
- Completes all required continuing education assigned.
- Attend training seminars, conferences and workshops to further develop knowledge of branch operations.
Details:
Jefferson Financial FCU is seeking a full-time teller for our Mandeville location. This person will perform a range of financial services including processing all financial transactions and opening accounts.
Duties/Responsibilities
- Greet members in a professional and courteous manner.
- Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
- Prepares and scans checks for deposit.
- Provides members with account status, including current balances and loan payoffs.
- Balances teller drawer at the end of the day.
- Examines checks for endorsements and negotiability.
- Sells money orders and official checks and balances them accordingly at the end of the day.
- Provides information for other credit union services and assists members with their completion.
Qualified applicants must have a high school diploma and customer service/cash handling experience, preferably at a financial institution.
Position: Consumer Loan Officer
Details:
Jefferson Financial Federal Credit Union has a full-time opening for an enthusiastic individual with excellent communication skills for our Consumer Loan Officer position. This position originates consumer loan applications by interviewing applicants, ordering credit reports, and analyzing data.
Duties/Responsibilities
- Takes applications by telephone and updates information in system, completing credit reports and other data needed for underwriting.
- Expedites all loan requests within a 24 hour period.
- Meets monthly loan goals.
- Provides auto valuations.
- Works with loan processor to ensure all required documents are received in a timely manner.
- Mails necessary information on denials.
- Provides assistance to members on budget counseling, consolidations, loan extensions, payment methods and other areas relating to members’ financial needs.
- Cross-sells other credit union products and services.
- Assists collection department in recovery efforts.
Qualified applicants must have a high school diploma and experience in servicing Consumer Loans as well as knowledge of reading and evaluating credit reports. (Bilingual a plus) Consumer loans consist of Vehicle, Boat, RV, Personal, Personal LOC, and Visa loans.
The Consumer Loan Officer position is a full commission position.
Position: Loan Processor
Details:
Jefferson Financial FCU is seeking a full-time Loan Processor in Metairie. This position originates consumer loan applications by interviewing applicants, ordering credit reports, analyzing data, forwarding loans to loan officers or referring to underwriting in accordance with established policies and procedures. Notifies member of status of loan request. Sets up loan files, inputs loan data and prepares loan documents. Responsible for timely follow-up to member requests for credit and is expected to accommodate such requests whenever possible by recommending methods by which members can clear derogatory data, and/or be reconsidered. Cross-sells credit union services.
Duties/Responsibilities:
- Takes applications and updates information by telephone and in person, completing credit reports and other data for approval, denial or referral to underwriting during loan interview.
- Makes personal commitment to expedite all loan requests to afford approval during initial member contact, whether by telephone or in person, or at least within the hour.
- Ensure expedited loan processing of applications received by mail to provide approval/referral decision within a twenty-four (24) hour period.
- Provides auto (Blue Book & Car Smart) valuations.
- Forward loans for approval/denial in timely manner.
- Loan disbursal.
- Maintains accurate address and telephone information on line when updating loan applications.
- Assist collection department in recovery efforts.
- Provides service and assistance to members on budget counseling, consolidations, loan extensions, payment methods and other areas relating to members’ financial needs.
- Responds to telephone calls regarding payment notices and delinquent accounts.
- Provides members with information and answers questions regarding their accounts and services offered at the credit union.
- Opens new accounts and assists members.
- Cross-sells credit union products and services.
Qualified applicants must have a high school diploma, basic knowledge of lending principals, excellent communication skills, and the ability to collect and analyze data.